By Jess
28th April, 2008
Why do I think Zulu Graphics is the best screen printer in Newcastle? Last blog I discussed a few reasons we can maintain our high screen printing standards. This time I would like to explore the way we communicate with you, our customers.
Second Challenge - Telecommunications - We Answer!
Firstly, we answer the phone. This might sound like a simple thing, but many screen printers do not take the time to answer the phone. We do. If you have an enquiry or you are after a quote, we are only a phone call away. In fact, we make sure that throughout the week we answer the phone consistently; polite and informative. We listen to what you, our customers, are saying and provide you with accurate, reliable answers.
Secondly, we answer our emails. Many screen printing companies have email addresses on their website or business cards but don't utilize them. Either they don't check them at all or don't check them regularly. We have someone on the other end of our main email address almost all day. This means we are able to respond to your emails within moments of receiving them! Whilst we can't always offer instantaneous responses, we do reply to all emails within one working day at the latest.
Thirdly, we answer our online enquiries. I am a bit of a nerd. I frequently send enquiries to all sorts of companies via online forms. Far less frequently do I get a response. This is disappointing because it would seem to me that if the customer has decided to take the time to submit an enquiry, it would be only fair to return the time in a response. As such, I make sure this occurs with our own online enquires. All of these enquires are forwarded to our main email address which allows us to respond quickly.
Fourthly, we answer our fax. It wasn't that long ago that faxes were fashionable. Most of our artwork was received via fax (yes, on that thin white paper in black, lined ink!) Most of our invoices were sent via fax. With the implementation and increase in popularity of the email, the fax has almost become extinct. We have chosen to keep the beast alive! We know that many of our customers still use faxes as their main form of electronic communication and we respect their decision to do so. Whilst we enjoy being e-savvy and i-savvy, we also don't want to discriminate any of our customers. As such, we respond to faxes for quotes, artwork specifications and general enquiries as quickly as we do emails or online enquiries.
We continually improve upon these methods of communication. Like all technology, telecommunications is continually evolving and we, in our understanding of this evolution, are alert for new ideas and innovations.
We answer - does your screen printer?
The challenge still stands with no contenders - Zulu Graphics is the best screen printer in Newcastle.
Labels: Best Screen Printer in Newcastle, Challenge, Emails, Faxes, Online Enquiry, Phone, Quality, Telecommunications
0 Comments Published by Jess, Zulu Warrior on Monday, April 28, 2008 at 2:50 AM.